Honoring Administrative Professionals- Tomorrow and Every Day!

Tomorrow is Administrative Professionals Day- are you prepared? Honoring the people who make our organizations really work and succeed is a critical leadership activity.  Regardless of age or demographic, people want to know that their leaders see their work and appreciate it.  That being said, understand that HOW you recognize and appreciate that work requires a bit more savvy.  It is your job as a leader to understand your people and honor their contributions in a way that is meaningful to them.  In a Forbes article writer and contributor Meghan M. Biro opines that, “A one-size-fits-all reward and recognition programs will fail no matter who you are dealing with. When you understand what motivates (or sets off) certain generational groups or individuals, you can tailor your response, build more effective teams, and adjust recognition and reward programs.”  So, what will you do to connect with some of your most valuable employees in a meaningful way tomorrow and in the future? http://www.forbes.com/sites/meghanbiro/2014/03/23/recognize-reward-and-engage-your-multi-generational-workforce/

Area Nonprofit Executive Dazzles at Tedx Nashville- Derri Smith @ End Slavery Tennessee

Derri Smith, Executive Director of End Slavery Tennessee and alumnus of the Circle Center’s Executive Peer Circle Program with the Baptist Healing Trust was honored this month for her contribution to this year’s Tedx Nashville. To read more, check out the link below. Congrats Derri for being such a dynamic leader in our community!
http://www.tennessean.com/story/news/local/davidson/2015/03/21/tedx-nashville-crackles-bright-ideas-emotion/25160389/?utm_content=buffer13e7c&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer&from=global&sessionKey&autologin

Remember, listen before you lead.

Our success today as leaders requires that we listen and remember that listening to the viewpoints of our teams is what leads to actual success. Though subtle, many leaders often mouth the first mantra without truly anchoring on the second before engaging their teams in critical planning discussions and problem-solving. Research, as described in the attached article from the Harvard Business School, is clear that even where there are issues of real or perceived power, leaders that facilitate and lead from the mindset of truly incorporating the insights and input of their team members, outperform other leaders who approach their position from a more directive or power-based/expert mindset. Research shows this success is apparent not only in the intuitive realm of employee and team morale but also in terms of achieving innovation, preventing losses and much more.  If you were taught that being a good leader meant having all the right answers, hold that thought. Sometimes being a good, effective leader means getting out of your own way, creating opportunities for your team members’ voices to be heard and listening closely to the expertise in the team as a whole. Remembering that one simple thing the next time you brainstorm with your team- to remind yourself “I am in the presence of experts who have critical information for the success of this issue,”; this one simple act could make all the difference.
http://hbswk.hbs.edu/item/7361.html

Gender Equality and Your Organizational Culture…

One of the largest employment jury verdicts in U.S. history was recently awarded against Memphis headquartered AutoZone, Inc. The jury awarded Rosario Juarez $185 million dollars in punitive damages ($25 million more than her $160 million punitive damages request) and another $872,00 for lost wages and emotional stress. The verdict included findings of gender and pregnancy discrimination, harassment/failure to prevent harassment and retaliation even though basic levels of training were in place. While AutoZone will eventually recover financially from this blow, what steps do they need to take to repair their reputation, ensure these kinds of violations don’t happen again and to restore employee trust and engagement? Training alone will not suffice. There will need to be a well-orchestrated plan to address the California Court’s and the EEOC’s concerns. And, what about your organization? What is your company doing to support its basic anti-harassment/discrimination policies? Statistics show that mere training is not enough. Successful companies use a combination of policies, consistent company messaging and modeling, organizational system design and strategic periodic professional development coaching and team facilitation as well as interactive and practical trainings. Now is the time to evaluate your culture and professional development plan. If you are ever in the position AutoZone found themselves in and are asked about what steps you took to support your training efforts to ensure they actually impacted your culture for a positive and safe work environment, what will you say?

Mindfulness at Work- CEO musings from a near death experience.

The New York Times published an article this week about Aetna’s CEO  and his efforts to incorporate mindfulness personally, professionally and, now, organizationally following a near-death skiing accident.  While his journey to mindfulness is likely more dramatic, and traumatic, than some, Mark Bertolini appears to be gracefully managing his newfound urge to share personal presence-based practices while also honoring the beliefs and reservations of the other professionals at Aetna.  The result?  The long term result of Bertolini’s efforts may not be known for several years .  But, the immediate results are apparent- including cutting-edge data and scientific advancements in organizational development on the impact of utilizing presence-based practices to lower cortisol, the stress hormone, while on the job and also a long-awaited pay increase for the lowest paid professionals in the Aetna community.  How can centering or mindfulness practice support you and both the people and the work of your organization?
http://www.nytimes.com/2015/03/01/business/at-aetna-a-ceos-management-by-mantra.html?_r=1

Modern reflections on George Leonard’s timeless book Mastery: The Keys to Success and Long-Term Fulfillment

In the 1992 book Mastery, George Leonard reflects on how we as individuals and professionals learn and gain competency in various skills. Some of us dabble in learning, some of us seek the “hacks” that will get us the biggest bang for our buck or time investment. Still other engage in true practice toward mastery or what Leonard describes as “the path upon which you travel… anything you practice on a regular basis as an integral part of your life- not in order to gain something else, but for its own sake.” This definition stands in stark contrast to much of formal education paths many of us have traveled, yet, we know that a certain point in our individual and professional development it is crucial to cultivate a regular practice of curiosity and even disruption to combat over-whelming demand in our culture for a quick-fix at the lowest common denominator. Are you a dabbler? or maybe a hacker? or are you on a path to mastery as leader or professional? If so, this book will likely be a source of insight and inspiration for you for years to come.

Discovering the cost of conflict…

Recent studies show that managers and business leaders spend as much as 50% of their time dealing with conflict and interpersonal issues, especially during times of change or transition. Whether a team member needs help achieving personal or professional goals; communicating or problem-solving with team-members; or, refraining from conduct that is damaging or costly to the organization; an investment in either coaching or training in this area for an individual or a group is well worth the investment of time and resources. The cost of conflict is high for organizations both in terms of retention, lost productivity, lowered morale, loss of intellectual property, reduced decision-making quality, employee theft and much more. The Circle Center provides a cutting edge cost of conflict assessment tool for organizations. Contact the Circle Center if you are interested in learning about your organization’s “brand” when it comes to conflict and if the conflict costs you are incurring could pay to increase the conflict competency and culture at your organization.

To share or not to share, is that the question?

Vulnerability and authenticity are two of the biggest leadership buzz words today. But how do you know how to share or how much? Were you trained to keep your personal life separate from your work relationships? If so, you are not alone. Many very successful professionals struggle with recent edicts to “connect” with their colleagues interpersonally- an organizational “must have” when striving for a collaborative work environment. Harvard Business Review writers Lisa Rosh and Lynn Offerman agree that great leaders do share and also that these same leaders are intentional in their sharing of personal stories with members of their team. The writers agree when done correctly, sharing as a leader or professional cultivates tremendous loyalty, connectedness and effectiveness; but when done without skill or the proper intent, these efforts are, at best, disingenuous and, at worst, damaging to a leader’s reputation. Many leaders seek circles and communities where they can practice and build skill around authentic vulnerability in leadership. Others seek out professional development coaching where they can practice this invaluable leadership skill. Enjoy the article and be sure to review the short assessment at the end of the article to see how you score in this leadership competency.
http://hbr.org/2013/10/be-yourself-but-carefully/ar/1

Practice?!?

Many a sports fan will smile when I reference the passionate philosopher Allen Iverson and his 2002 monologue regarding “Practice.” Whether you agree Professor Iverson had a valid point and his failure to attend practice did not warrant being benched by the NBA’s 76’ers or rather you thought Iverson’s rant were the ravings of yet another spoiled franchise player, he raises an important point on how we as professionals and leaders approach our work. In reality, aren’t always practicing something? Our habits and routines, our most engrained reflex responses, are a direct result of what we practice. Shifting behavior, whether that means being more patient, more decisive, less defensive or better at managing deadlines, does not occur from reading articles, watching power points or even profound “aha” moments. It only occurs through intentional, repeated and unwavering practice. Our brains and neural pathways are both malleable and resistant to change- so for good or bad, what you practice over time you become. As a leader and professional, what are you practicing today?

Wo-mentoring program improvements required.

Almost 80% of Fortune 500 Companies have mentoring programs. Benefits to mentees, mentors and organizations are well researched and documented for all to see. Yet, studies show that many women are still reluctant to help other women coming along professionally and in their workplaces. Why is that? What would make a difference? One important shift might include viewing opportunities for women as being more abundant and available, as opposed to being limited and hard to come by. Writer Margaret Morford talks about this phenomena in her recent article “3 Hurdles Women Put In the Way of Their Own Advancement.” “(V)ery few successful women reach down and help other women. I often see an attitude of ‘I had to claw my way to the top, so they should too,'” says Morford. What are you and your organization doing to help shift this perspective in women business and organization leaders? If you want to develop a sustainable, meaningful mentoring culture in your organization, paying attention to this dynamic is important.

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