Developing Creative Discontent- What kind of leader are you during these times of amazing change?

Harvard Business Review Bloggers Vijay Govindarajan and Jatin Desai insist these radical times require radical leadership qualities to keep an organization’s “innovation pipeline full.” This edgy blend of decisive and collaborative strategies mixed with ability to make key turns, or “pivots”, when the proverbial writing is on the industry walls- all are signs of the future leader. The article’s mention of “creative discontent” and how truly innovative leaders must work to create cultures that are never fully satisfied with the status quo. Surely the benefits of developing this kind of ever-improving culture are apparent and it takes a wise leader to know when to ease off the gas periodically during times of such constant change, otherwise you just create cultures of discontent and tired contributors. What do these innovative strategies look like on you as a leader and how do you personally cultivate the discernment to know when to push and when to affirm your work force? Radical times and radical leaders call for radical conversations. Let’s discuss…
http://blogs.hbr.org/2013/10/five-power-skills-for-discovering-radical-ideas/

Not so strategic planning…

Strategic planning can be both powerfully good and powerfully bad for an organization. Done well, a strategic plan can increase profitability and help organizations and their leaders say yes to the right things and no to the things that can wait or don’t really support the organization’s goals. This is very important in this day and age when shiny objects abound and many organizations are literally building the bridge as they walk across it. Bill Conerly writer and Forbes contributor said the following in his August 2013 strategic planning article for the magazine, “I walked into my office this morning and my strategic plan dictated how I spent the morning. If your strategic plan fails to define what the management team does every day, then it needs good action steps.” Is that what your strategic plan does for you? If not, does the mere act of going through a strategic plan process help your team and organization? Actually, it may do just the opposite. If you ask your team for time and input in creating a strategic plan but don’t ensure that you leave with measurable and verifiable goals, ones that can be tracked for achievement or adjustment, you are setting your team up for a demoralizing shift in culture and engagement. This lack of follow-through is how organizations end up with mission, vision and value statements that are dusty and unrecognizable to their employees and stakeholders. This is also how a leader’s “brand” regarding integrity and efficacy suffer over time. What will you do to ensure that your next strategic planning session is powerfully good at helping you make the most of organization resources, increase the bottom-line and achieve your organization and department goals? Make sure you provide the critical, tenacious leadership and follow-through during this critical organizational process.

Is the Force strong in your organization?

Doing a QiGong exercise with a group of executives today before an Executive Peer Circle, I began to contemplate the concept of Chi (or Qi, pronounced “Chee”) and how that relates to organizations as well as individuals. Traditionally, in Chinese culture, qi (also chi or ch’i) is the name given to “natural energy”, “life force”, or “energy flow”, and literally translated as “breath”, “air”, or “gas” that, if missing or blocked or over-stimulated, caused illness or dis-ease in the body of a person. Look around, “read the air.” How full are the gas tanks of your employees? Are there places in your organization where energy is stagnant? Are there places where the energy is frenetic, almost out of balance? As leaders, our impact on the Chi of our organization can not be understated. Wikipedia states that the ancient Chinese believe this life force “permeates everything and linking their surroundings together. They likened it to the flow of energy around and through the body, forming a cohesive and functioning unit.” What is the flow like around the body that is your organization, its employees and its stakeholders? Get still, get observant and see what you notice. The need for adjustment will naturally make itself known once you take time to check in. It is my experience that many leaders have ample wisdom around how to make these adjustments; however, it is only the truly great leaders that listen regularly so they can adjust before the symptoms of organizational dis-ease become too pronounced.

Listen before you lead.

Our success today as leaders requires that we listen and remember that listening to the viewpoints of our teams is what leads to actual success. Though subtle, many leaders often mouth the first mantra without truly anchoring on the second before engaging their teams in critical planning discussions and problem-solving. Research, as described in the attached article from the Harvard Business School, is clear that even where there are issues of real or perceived power, leaders that facilitate and lead from the mindset of truly incorporating the insights and input of their team members, outperform other leaders who approach their position from a more directive or power-based/expert mindset. Research shows this success is apparent not only in the intuitive realm of employee and team morale but also in terms of achieving innovation, preventing losses and much more.  If you were taught that being a good leader meant having all the right answers, hold that thought. Sometimes being a good, effective leader means getting out of your own way, creating opportunities for your team members’ voices to be heard and listening closely to the expertise in the team as a whole. Remembering that one simple thing the next time you brainstorm with your team- to remind yourself “I am in the presence of experts who have critical information for the success of this issue,”; this one simple act could make all the difference.
http://hbswk.hbs.edu/item/7361.html

We have to be even smarter when it comes to late night smart phone usage.

Most people has seen the data that using our smart phones (or other devices such as laptops, television, etc.) make it harder to fall asleep and get the rest we need each night. Base a leader, have you thought about how your own device usage may be a leading contributor to the ever rising employee disengagement statistics?  Research indicates the “blue light” of these devices is the culprit disrupting sleep patterns both in the short and long term. Many organizations applaud the mid-level and higher employees that are literally sleeping with their phones.  Do leaders really believe that the benefit of having ever-ready responsiveness outweighs the detriment of having employees who may not be getting the healthy rest and dis-connect from work that all the work-life balance and health gurus say we need? Leaders need to carefully consider the culture they are creating around this topic. Is the leader sending emails to his or her people at 11:00, midnight or later? Is the leader emailing on the weekends? And, is there an expectation of a response at these times or is this simply when the leader can catch his or her breath and get these emails/messages out? The following article offers some perspective on these issues and maybe a tip or two how you as a leader can be more smarter when it comes to the smart phone culture in their organization.
http://blogs.hbr.org/2014/01/research-using-a-smartphone-after-9-pm-leaves-workers-disengaged/

Time to get your alignment checked.

With the first quarter almost in our rear-view mirror, what’s working and what needs tweaking? Where are you and your organization with the goals or plans you set for this year? Now is a great time to check in, see which way the wind is blowing and make course corrections if needed. Sometimes, even the best laid plans fail due to lack of the right focus or proper alignment. It isn’t that the effort and commitment isn’t there, it’s just that it’s misaligned. Check out the following on-line assessment tool provided by Harvard Business Journal writer Nick Chipman. Where do you fall? In or out of alignment. No judgment here, just helpful information to help keep you and your organization on the most focused and intentional path to achieving your goals. Let me know what you discover-
http://hbr.org/web/2014/02/assessment/executing-strategy-whats-holding-you-back

Modeling failure?

Ted Talker Kathryn Schulz talks about the reality and, dare I say, wisdom of “being wrong.” But as a leader, as a parent, as a community member- can you model this? Is it really ok for you to be wrong and make mistakes? Certainly some of the greats in many different industries seemed to think so.  Even Michael Jordan in his biography stated that he failed over and over again, even missing the winning shot many, many times- and that was why he was such a success in his field.  So can you be like Mike? Are you willing to model that it’s ok to fail and use those experiences as course corrections? If not, people in your organization may hear your edicts to embrace missteps as merely lip service and stick closer to the safer, stand-by of “do as I do, not as I say.” Because really, actions speak louder than old adages and motivation posters.
http://www.ted.com/talks/kathryn_schulz_on_being_wrong

Feedback is a two way path to success.

Feedback is defined as helpful information or criticism that is given to someone to say what can be done to improve a performance, product, etc. The great thing about Webster’s definition of feedback is that is takes a larger view of the practice of feedback. It includes the giver, the receiver and the valuable information; all as active players in this key development process. Why then have we focused for years on only the art of giving feedback? This is an important skill that sets many leaders apart from their colleagues. But isn’t it true that receiving feedback gracefully and with skill is also important to our personal and professional development? If you had to rate how you perform in terms of receiving and implementing feedback, on a scale of 10, where would you score? If you are feeling confident, ask a colleague, or even better yet, your assistant, how they would rate you. Then thank them- you both just took a risk. It is challenging to ask for, share and receive of feedback but you won’t find more focused data for your personal and professional development anywhere.

Out-run (Like a Girl) your competitors.

By 2030, women will hold 2/3 of US Wealth. Recent stats from the U.S. Department of Education indicate women control $12 trillion of the total $18.4 trillion consumer spending and are critically important to the profitability of organizations. Organizations that hire, develop and promote women have shown to benefit greatly from the massive market insight we possess. Goldman Sachs and Columbia University have both found through independent studies that companies employing women in large numbers out perform competitors on every measure of profitability- productivity, rate of returns, debt reduction, engagement, customer satisfaction and more. What are you doing to hire, promote and keep women leaders in your organization? Global company leaders, the World Bank and the Australian government work diligently to provide organizations in every market with workable models and case studies for companies looking to provide more opportunities for female corporate leadership. Which of their suggestions might fit with your strategic goals for this year?
https://www.humanrights.gov.au/sites/default/files/document/publication/2013_AHRC_MCC_accelerating_advancement_women.pdf

What does your voice "tell" about your confidence?

Young, rising professionals sometimes have a “tell” in their voice that communicates to the listener that the speaker is not quite as confident as they appear. Heard most often initially from women, there is a phenomena known as “up-speak” or “up-talk.” Psychology Today writer Hank Davis describes up-talk as “ the ever-growing tendency to end statements with upward inflections making them sound like questions. Like you’re not quite sure what you’re saying is true. Or clear…..To suggest that you’re willing to back down, or restate your point, or change your viewpoint altogether if your listeners don’t nod their approval.” Davis is echoing a sentiment observed worldwide and now from observed with more men rather than just young women. So what about you? Have you observed any changes in your own voice or posture, maybe when advancing a new idea or a opinion that runs contrary to your colleagues? Listen carefully to your own message- not just the words but how you speak them. Notice where your tone shifts and let those shifts be your guide to the places where you have a golden opportunity to cultivate more confidence.
http://www.psychologytoday.com/blog/caveman-logic/201010/the-uptalk-epidemic

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